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WorkForce Rx

WorkForce Rx


After a conversation with an ed tech entrepreneur about the rapidly evolving field of non-credit credentials, I looked for a book or paper in my collection that I thought highlighted some of the issues with non-credit offerings from education institutions. I remembered I had a copy of WorkForce Rx written by Van Ton-Quinlivan in 2021 and decided to reread it.

Ms. Ton-Quinlivan has held several different roles in workforce development that enabled her to collaborate, learn, and lead during years of working with California community colleges and for the California Community College System, the country’s largest with 116 colleges enrolling two million students. In a somewhat autobiographical style, Ms. Ton-Quinlivan shares her experiences leading workforce development at Pacific Gas & Electric (PGE), her leadership as Vice Chancellor of Workforce and Economic Development and later Executive Vice Chancellor of Workforce and Digital Futures of California Community Colleges implementing changes in career education, and as CEO of Futuro Health.

Each of the ten chapters in WorkForce Rx has a challenge and a solution posed by Ms. Ton-Quinlivan. The challenge in Chapter 1 is How do you match the right people with the right skills at the right time? The Solution is corporations, education institutions, and public policy makers must aggregate the demand for labor and collaborate on curricula. Ms. Ton-Quinlivan writes that she thinks about the foundation of workforce development as a three-legged stool of collaboration when each party does not do everything but focuses on what it does best. The first leg of the stool is employers whose role is to articulate their hiring requirements and eventually hire. The second leg is an entity rooted in the community who can conduct outreach, screening, and case management. The third leg is the education provider whose expertise can provide the right training to close the gap between where candidates are and employers request. Her experiences are extensively utilized to provide examples of how collaboration between the three entities can make a difference.

The titles of the remaining chapters and their respective challenges and solutions are listed below. Each is illustrated with numerous stories of challenges that Ms. Ton-Quinlivan, her colleagues, and other collaborators experienced over the years.

Chapter 2 – Forming an Ecosystem of the Willing

Challenge – How do we deal with a scarcity of academic resources?
Solution – We must regionalize higher education resources to create a portfolio of curricula.

Chapter 3 – Surfing the Wave of the Future

Challenge – How do we crank out the workforce pipeline to benefit employers?
Solution – Employers must have an active role in reshaping the curriculum.

Chapter 4 – Removing Barriers for Inclusive Growth

Challenge – How can we make career opportunities more reachable and skills development more ongoing to the employed?
Solution – Employers must make on-the-job learning more affordable and flexible and skillsets more portable.

Chapter 5 – Forming an Echo Chamber of Support

Challenge – How can we scale workforce development to improve employability and retention at the same time?
Solution – Companies and college must find a team of innovators who will motivate and inspire others.

Chapter 6 – Stacking Credentials to Create On-Ramps and Off-Ramps

Challenge – How can we extend workforce development opportunities within the classroom?
Solution – Colleges can embed industry credentials into degree programs to improve employability.

Chapter 7 – Leveling the Slope of Unconscious Bias

Challenge – How do we stop pitting diversity against workforce quality?
Solution – Corporations and government must work with community organizations to integrate recruitment, screening, and training for day-one readiness.

Chapter 8 – Making Education Upgrades the New Norm

Challenge – How can skills keep up with the rate of technology change?
Solution – Workers should get their highest level of education up front and assume a new norm of acquiring ongoing new skills.

Chapter 9 – Harvesting Data for Improvement, Freeing the Data

Challenge – How do we know we’re moving the needle?
Solutions – We must invest in data collection and tools for calibrating supply and demand and program outcome.

Chapter 10 – Getting Ahead of the Gig

Challenge – How do we build the right infrastructure to help gig workers thrive?
Solution – We must re-conceptualize employer assets to make them portable and transferrable.

Very few of the ideas expressed in Ms. Ton-Quinlivan’s book are new. It’s the unique way in which she and her teams bridged the gap between the public and private sector as well as with educators. I judge the quality of a non-fiction book by the number of pages where I’ve either highlighted, written in the margins, dog-eared the pages, or some combination of all three. WorkForce Rx is one of those books where the well-worn pages are a good indicator of the usefulness of Ms. Ton-Quinlivan’s ideas and experiences. If you’re an employer trying to find qualified employees, an educator trying to provide the right workforce development skilling and upskilling programs, or a community leader trying to position your citizens for the future of work, you’ll want to read her book.

Wally Boston Dr. Wallace E. Boston was appointed President and Chief Executive Officer of American Public University System (APUS) and its parent company, American Public Education, Inc. (APEI) in July 2004. He joined APUS as its Executive Vice President in 2002. In September 2019, Dr. Boston retired as CEO of APEI and retired as APUS President in August 2020. Dr. Boston guided APUS through its successful initial accreditation with the Higher Learning Commission of the North Central Association in 2006 and ten-year reaccreditation in 2011. In November 2007, he led APEI to an initial public offering on the NASDAQ Exchange. For four years from 2009 through 2012, APEI was ranked in Forbes' Top 10 list of America's Best Small Public Companies. During his tenure as president, APUS grew to over 85,000 students, 200 degree and certificate programs, and approximately 100,000 alumni. While serving as APEI CEO and APUS President, Dr. Boston was a board member of APEI, APUS, Hondros College of Nursing, and Fidelis, Inc. Dr. Boston was appointed to the National Advisory Committee on Institutional Quality and Integrity by the U.S. Secretary of Education in 2019. He also serves as a member of the Board of Advisors of the National Institute for Learning Outcomes Assessment (NILOA), as a Trustee of The American College of Financial Services, as a member of the board of Our Community Salutes - USA, and as a member and chair of the board of New Horizons Worldwide. He has authored and co-authored papers on the topic of online post-secondary student retention, and is a frequent speaker on the impact of technology on higher education. Dr. Boston is a past Treasurer of the Board of Trustees of the McDonogh School, a private K-12 school in Baltimore. In his career prior to APEI and APUS, Dr. Boston served as either CFO, COO, or CEO of Meridian Healthcare, Manor Healthcare, Neighborcare Pharmacies, and Sun Healthcare Group. Dr. Boston is a Certified Public Accountant, Certified Management Accountant, and Chartered Global Management Accountant. He earned an A.B. degree in History from Duke University, an MBA in Marketing and Accounting from Tulane University’s Freeman School of Business Administration, and a Doctorate in Higher Education Management from the University of Pennsylvania’s Graduate School of Education. In 2008, the Board of Trustees of APUS awarded him a Doctorate in Business Administration, honoris causa, and, in April 2017, also bestowed him with the title President Emeritus. In August 2020, the Board of Trustees of APUS appointed him Trustee Emeritus. In November 2020, the Board of Trustees announced that the APUS School of Business would be renamed the Dr. Wallace E Boston School of Business in recognition of Dr. Boston's service to the university. Dr. Boston lives with his family in Austin, Texas.


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