Guest Post: Personalization and Respect Central to Creating Value for Non-Traditional Students
APUS is dedicated to implementing best practices and programs for our students that support their academic and personal success. In this guest post, Caroline Simpson, APUS assistant provost of student services, shares her thoughts on personalization of service, transparency of options, and various support practice benefits.
*Snippet from Evolllution
Non-traditional students expect a level of service from institutions that is, frankly, foreign to many higher education leaders. The many demands on their time and attention demand that institutions treat them as consumers, providing them the information and service necessary to support the student’s persistence and completion.
Of course, given the transactional distance that often exists between institutions and non-traditional students, many learners come in unprepared for the realities of higher education and ultimately stop or drop out. In this email Q&A, Assistant Provst of Student Services Caroline Simpson at American Public University System, shares her thoughts on what it takes for a university to ensure students are properly prepared for their postsecondary experience.
Read the entire interview at: EvoLLLution.