Home Current Events COVID-19 Changes and a Crusade Against Terrible Advising
COVID-19 Changes and a Crusade Against Terrible Advising

COVID-19 Changes and a Crusade Against Terrible Advising


Somehow, I missed The Chronicle of Higher Education article titled “A Crusade Against Terrible Advising” when it was published on August 4. According to Scott Carlson, senior reporter, the genesis of the article stemmed from several emails that he received from Dr. Ned Laff, a retired academic advisor whose advising experience included stints at nine different colleges and universities.

After receiving a number of emails from Dr. Laff over the period of a year or so, Mr. Carlson met with Dr. Laff in February, just before the COVID-19 shutdown. During the meeting, Dr. Laff described his vision for how academic advising should work. Mr. Carlson writes that most academic advising is a rote, bureaucratic exercise where advisors—many of whom are young and inexperienced in the world outside of universities—are not thinking creatively about how to match an individual student’s career goals with academic majors. Instead, many institutions ignore the potential of advising units and use them as a tool for crisis management among struggling students.

Dr. Laff’s opinion is that advising centers should be mentoring centers. He also believes that the administration and faculty at most institutions do not realize how impactful a good interaction in an advising office can be for a student. According to Mr. Carlson, Dr. Laff practices a version of “appreciative advising,” which was inspired by an “appreciative inquiry” management style.

Appreciative advising sets up a process for engaging the student with an inviting demeanor and with disarming and introspective questions, such as “Who do you admire as a role model and why?” or “What accomplishment are you most proud of?” The advisor encourages the student to think big about his or her life after college and formulate a plan for achieving those goals in life. The advisor then follows up with the student to make sure that the plan is followed.

Scott Carlson provides a number of examples of successful advising, not just from Dr. Laff, but from other advising programs at universities that embrace the appreciative advising concept. He summarizes his discussions with the statement that “Effective advising depends on the adviser’s focus, curiosity, and creativity. As such, advising is black box – a series of contact points between individuals, rarely seen by outsiders, with its quality difficult to assess.”

Mr. Carlson writes about his decision to meet with advisers at other colleges and to watch the process that occurs when students are going through advising. Needless to say, the prescriptive sessions are weak and ineffective, and the sessions conducted through a mentoring focus are more successful. He concludes his article describing the outcomes for a few students advised by Dr. Laff before he retired.

As I reflect about Mr. Carlson’s observations, I consider how much easier it would be to change advising during the pandemic. First, in-person meetings are limited at many campuses due to social distancing requirements. Second, many advising sessions are now conducted through Zoom or another digitized platform. Third, with digitization, the opportunities exist to create a record of the entire interaction with a student. That record can, in turn, be shared with others, like the career services team.

The online (Zoom or Microsoft Teams) session can be supplemented with follow-up questions from a database populated with the best matches between career options and academic pathways. Rather than rely on inexperienced advisers, the database can be enhanced with information suggested by the institution’s most experienced academic advisers as well as with information suggested by the career services department.

Going further, additional inputs for the database could be provided from some of the outside organizations like the National Academic Advising Association (NACADA). Inputs and feedback could also be provided by employers and industry associations. If an institution were to boost the strength of its database with an artificial intelligence (AI) overlay, the advising system could be enhanced with multiple sources of data used to support a number of sophisticated evaluations and recommendations that an advisor could use to boost the counseling session.

There are too many books, papers, and articles that outline the benefits of effective communication. Effective communication includes listening before responding. I believe that The Chronicle’s Scott Carlson is correct when he writes about how ineffective most academic advising is today.

Instead of revamping advising departments with extended training sessions, my recommendation is to create a smart, digital system to accelerate the change and improvements in advising. The quicker an institution can address a student’s concerns and meet them with a recommended course of action, the more likely that student will be to persist and graduate. That’s a win for the student and a win for the institution.



Wally Boston Dr. Wallace E. Boston was appointed President and Chief Executive Officer of American Public University System (APUS) and its parent company, American Public Education, Inc. (APEI) in July 2004. He joined APUS as its Executive Vice President and Chief Financial Officer in 2002. In September 2019, Dr. Boston retired as CEO of APEI and retired as APUS President in August 2020. Dr. Boston guided APUS through its successful initial accreditation with the Higher Learning Commission of the North Central Association in 2006 and ten-year reaccreditation in 2011. In November 2007, he led APEI to an initial public offering on the NASDAQ Exchange. For four years from 2009 through 2012, APEI was ranked in Forbes' Top 10 list of America's Best Small Public Companies. During his tenure as president, APUS grew to over 85,000 students, 200 degree and certificate programs, and approximately 100,000 alumni. While serving as APEI CEO and APUS President, Dr. Boston was a board member of APEI, APUS, Hondros College of Nursing, and Fidelis, Inc. Dr. Boston continues to serve as a member of the Board of Advisors of the National Institute for Learning Outcomes Assessment (NILOA), a member of the Board of Overseers of the University of Pennsylvania’s Graduate School of Education, and as a member of the board of New Horizons Worldwide. He has authored and co-authored papers on the topic of online post-secondary student retention, and is a frequent speaker on the impact of technology on higher education. Dr. Boston is a past Treasurer of the Board of Trustees of the McDonogh School, a private K-12 school in Baltimore. In his career prior to APEI and APUS, Dr. Boston served as either CFO, COO, or CEO of Meridian Healthcare, Manor Healthcare, Neighborcare Pharmacies, and Sun Healthcare Group. Dr. Boston is a Certified Public Accountant, Certified Management Accountant, and Chartered Global Management Accountant. He earned an A.B. degree in History from Duke University, an MBA in Marketing and Accounting from Tulane University’s Freeman School of Business Administration, and a Doctorate in Higher Education Management from the University of Pennsylvania’s Graduate School of Education. In 2008, the Board of Trustees of APUS awarded him a Doctorate in Business Administration, honoris causa, and, in April 2017, also bestowed him with the title President Emeritus. In August 2020, the Board of Trustees of APUS appointed him Trustee Emeritus. In November 2020, the Board of Trustees announced that the APUS School of Business would be renamed the Dr. Wallace E Boston School of Business in recognition of Dr. Boston's service to the university. Dr. Boston lives with his family in Austin, Texas.


Your email address will not be published. Required fields are marked *